Your participation in RealRewards Points Program shall be governed by the following terms and conditions:
PART 1. General Terms and Conditions
1.1 The RealRewards Points program is a bonus/reward points based customer loyalty service program (hereinafter referred to as the “Program”) operated by RealRewards Loyalty Sdn. Bhd. (hereinafter referred to as the “Company”).
1.2 Your participation as an user of the Program (hereinafter referred to as the “Participant”) entitles you to use the RealRewards Points Card issued to you by the Company as a tool to obtain bonus/reward points (hereinafter referred to as the “RealRewards Points”) when you purchase goods and/or services from merchants which participate in the Program (hereinafter referred to as “Participating Merchants”) and redeem your accumulated RealRewards Points for merchandizes, goods or services (hereinafter referred to as “Rewards”) from the Company at the locations and manners described in Clause 2.15 below, subject to the terms and conditions herein.
1.3 As a Participant, you may also be entitled to any other service or benefit that may be offered by the Company from time to time subject to the terms and conditions that may be issued by the Company or the providers of such services.
1.4 The Company reserves the right to impose a participation fee of an amount as may be determined by the Company from time to time.
1.5 The Company reserves the right to cancel your participation in the Program or any of the RealRewards Points Benefits in the occurrence of any of the following events:
i) If you fail to comply with any of the terms and conditions governing your participation in the Program or any of the terms and conditions stipulated by the service providers of the RealRewards Points Benefits stated in Section 1.3 above;
ii) If you abuse any of the RealRewards Points Benefits;
iii) In the unfortunate event of your death.
1.6 In the event of cancellation of your participation in the Program, you shall not be entitled to make any claim or ask for refund of the Participation Fee already paid to the Company (if any) or any RealRewards Points already deducted by the Company for the enjoyment of the RealRewards Points Benefits (if any) prior to such cancellation and you shall no longer be entitled to enjoy any or all of the RealRewards Points Benefits, and your accumulated and unredeemed RealRewards Points may, at the sole discretion of the Company, be nullified and voided. In the unfortunate event of your death, your participation in the Program shall be automatically terminated and all RealRewards Points balance in your Account may be nullified or voided unless, at the sole discretion of the Company and upon written request and proof of death, such RealRewards Points may be transferred to the Account (as defined in Clause 1.7 below) of the deceased's spouse, children or parents with proof of relationship.
1.7 You agree to the Company recording in its computer system your personal details as may be supplied by you from time to time or by any person sponsoring your participation in the Program or as may be obtained by the Company from any commercially available source, and you further agree that the Company shall be entitled to use, for its benefits and/or the benefits of any party which it has a business relationship with, in any manner and for any commercial purpose as it deems proper and from time to time during and after the termination of your participation in the Program, your personal details and/or any transactional data arising from your use of the Card at the Participating Merchants and/or from any redemption activities of your accumulated RealRewards Points as may be recorded by the Company in an account opened in your name in the Company's computer system (herein before and after referred to as "Account").
1.8 Your enjoyment of any of the RealRewards Points Benefits under the Program is expressly conditional upon your compliance with all the terms and conditions governing your participation in the Program herein contained. The Company reserves the right to revoke your participation in the Program if you fail to comply with any of the terms and conditions contained herein.
1.9 The Company reserves the rights to amend any of the terms and conditions contained herein by giving you a notice no less than fourteen (14) days prior to any amendment and such notice shall be deemed to have been given by the Company by:
i) Placing such notice in a nationally circulated newspaper, or
ii) Publishing such notice in its Website www.realrewards.com.my or any other Website as may be informed by the Company from time to time (hereinafter referred to as “Website”), or
iii) Sending such notice via short messaging service (or commonly known as SMS).
1.10 The Company reserves the rights to suspend or terminate any or all of the RealRewards Points Benefits in the event of any delay or failure by the Company to perform its obligations as required by this agreement to the extent that such delay or failure to perform is caused by a reason or circumstance beyond the Company's control, including, without limitation, acts or omissions on your part, non-performance by any third party, and failure or malfunction of computer or telecommunications hardware, equipment or software, provided that the Company could not have foreseen the specific reason or circumstance which caused the delay or failure at the time of the conclusion of this agreement or could not reasonably have been expected to have avoided or overcome it or its consequences;
1.11 The Company may terminate the Program at any time for any reason and in such event it shall notify you no less than thirty (30) days prior to such termination and such notice shall be deemed sent by the Company posting a notice in the Website or placing a notice in a major daily newspaper in English and/or Malay of its intention to terminate the Program. In the event of the termination of the Program, the Company shall use its best effort to honor your redemption requests during the said notice period and that all RealRewards Points balance in your Account as of the effective date of the termination of the Program shall be nullified or voided by the Company.
1.12 The Company is the final authority as to the interpretation of the terms and conditions herein contained and as to any other question or dispute regarding the Program or Rewards. The Company will not be taken to have waived any of its rights, even if it continues to award RealRewards Points to you and/or permits any redemption of the RealRewards Points when it is not obliged to do so under these terms and conditions.
1.13 This agreement and any action relating to this agreement will be interpreted and governed by the laws of Malaysia without regard to its conflicts of law principles.
1.14 By signing at the back of the Card issued to you by the Company, or by your first use of the Card issued to you at any Participating Merchant, you agree that you have read and understand and agree to all the terms and conditions governing your participation in the Program herein contained and the respective terms and conditions of the respective RealRewards Points Benefits issued by the Company or the service providers from time to time.
PART 2: Terms and Conditions Governing the Use of the Card for Accumulation of RealRewards Points.
2.1 You agree that while the Company has taken and will continue to take all reasonable care to ensure that information it publishes in relation to the Participating Merchants and the amount of RealRewards Points you may be awarded for your purchases of goods and/or services from the Participating Merchants is accurate, it will not be liable for any error or non-updated information as is or may hereafter from to time be published by the Company or its agents.
2.2 You agree that as the Company is only the arranger for you to patronize the Participating Merchants and be awarded with RealRewards Points for your purchases of goods and/or services from such Participating Merchants, it is not responsible and will not be liable for:
i) Any unauthorized use of the Card issued to you by the Company to obtain RealRewards Points at any Participating Merchant;
ii) Any refusal by any Participating Merchant to honour the Card issued to you by the Company for obtaining RealRewards Points for your purchases of goods and/or services from such Participating Merchant, including the failure of the communication facilities located between the premises of such Participant Merchant to the premises of the Company's computer systems, any damage or malfunction of the Card issued to you;
iii) Any goods or services you may have purchased from any Participating Merchant with or without the use of the Card issued by the Company.
2.3 You agree that should there be any dispute that may arise between any Participating Merchant and you when you purchase any good or services from the Participating Merchant with or without using the Card for the awarding of RealRewards Points, it shall be a matter to be resolved between the Participating Merchant and you and you further agree that the Company will not be held responsible and will not be liable for any loss or expense suffered or incurred by you or any other party in connection with any dispute or resolution of such dispute with the Participating Merchant.
2.4 You may request for additional Cards to be issued to your family members (hereinafter referred to as "Supplementary Cards") subject to the approval of the Company. All RealRewards Points accumulated in connection with such Supplementary Cards will be recorded under your Account. All such Supplementary Cards shall be deemed Cards as defined herein and the holders of such Cards shall at all time abide to the terms and conditions herein contained.
2.5 The Card is a tool for your identification and for recoding of:
i) Your purchase transactions at the Participating Merchants for obtaining RealRewards Points; and
ii) The redemption of RealRewards Points for Rewards.It is not a charge, credit or debit card or any type of payment card and it may not be assigned or transferred.
2.6 The Card is the sole and exclusive property of the Company which reserves the rights to cancel the Cards issued to you and your family members if your participation in the Program is revoked or terminated for any reason. In the event that the Card is cancelled, you shall not be entitled to use the Card to:
i) Obtain RealRewards Points for any of your purchases at any Participating Merchant and
ii) Redeem any RealRewards Points balance in your Account as at the time of and after the cancellation of your Card.
2.7 You shall immediately inform the Company when the Card is lost or stolen by:
i) Writing to the Company;
ii) Calling RealRewards Points Loyalty Program Member Services Hotline: 03 55126260; or
iii) Sending an email to: email@example.com.
2.8 If the Card issued to you is lost, stolen or damaged, a replacement Card will be provided to you by you paying RM5.00 for each replacement Card or by the Company deducting 500 RealRewards Points from your accumulated and unredeemed RealRewards Points as recorded in the Account. The Company reserves the right to change the rate of such fee and/or the amount of RealRewards Points to be deducted without any prior notice.
2.9 Should a lost or stolen Card be found and used by a third party, all RealRewards Points related to any purchase made by the third party at any Participating Merchant will be reversed from your Account once the Company becomes aware of the same.
2.10 The Company will not be responsible for any delay in replacing a lost or stolen Card, for unauthorized use of a Card, or for delayed or lost correspondence, whether in the mail or otherwise or for any loss arising from the same.
2.11 The RealRewards Points will not be awarded to you until notification of the transaction of your purchase at a Participating Merchant has been transmitted by the Participating Merchant and received by the Company, electronically or otherwise through the use of the Card issued to you, and recorded by the Company in your Account. The Company will not be responsible for the delay or failure of any Participating Merchant in giving notification to the Company or of the Company in receiving or recording, of the transaction relating to your purchase at the participating Merchant. The Company reserves the right to reverse the points originally awarded to the Members due to breach in the agreement between Participating Merchant and the Company.
2.12 The Company reserves the right and at its sole discretion refuse to record into your Account or reverse the entry of such record from your Account of the award of RealRewards Points if it suspects that the transaction notified by any Participating Merchant relating to your purchase at that Participating Merchant are not bona fide or the RealRewards Points are fraudulently accumulated or wrongly recorded or you have misrepresented any information provided for your participation in the Program.
2.13 All bona fide RealRewards Points awarded to you shall be valid for accumulation to make redemption of Rewards by you within three (3) years (or such other length of time as may be determined and informed by the Company from time to time) from the date of award of such RealRewards Points as recorded in your Account (hereinafter referred to as "Validity Period"), and any unredeemed RealRewards Point as at the end of the Validity Period shall be nullified and voided.
2.14 The RealRewards Points awarded to you do not have any cash value and are non-transferable and non-exchangeable for cash and they may only be redeemed by the Participant for Rewards or deducted or nullified by the Company pursuant to the provisions under this agreement. You will be responsible to pay any taxes that may be imposed by the relevant governmental authority in connection with the RealRewards Points awarded to you.
2.15 The Company will use its best effort to ensure that the Participating Merchants will abide to the contracts that they have entered into with the Company for their participations in the Program but the Company will not be liable to you for any refusal of any Participating Merchant or the imposing of any condition by any Participating Merchant, for whatever reason, to honour the Card issued to you to obtain the RealRewards Points as published by the Company or as may be informed to you from time to time.
2.16 You may check the balance of the RealRewards Points accumulated at any time by calling the Company's Member Service Hotline or log in to the Website. The company may, at its sole discretion, post the statement of your Account to the Website for your access only or post by mail a printed statement of your Account at any time at the sole discretion of the Company. The outstanding balance of Points as recorded in your Account maintained by the Company shall be deemed correct, save for manifest error. If you believe that there is an error in your Account, you shall inform the Company in writing within fourteen (14) days of the date when the relevant details of your account were posted to the Website or mailed to you by the Company, failing which the Company may not attend to any request from you to check the alleged error.
PART 3: Terms and Conditions Governing the Use of the Card for Redemption of RealRewards Points
3.1 You may redeem the bona fide RealRewards Points accumulated by you or your family members and recorded by the Company in your Account for a Reward in either of the following choices: EITHER
a) For any goods or services of your choice at the required amount of RealRewards Points as may be quoted in a valid catalog, printed in papers or posted in the Website, at the time of making your redemption request in any of the following manners:
• Presenting the redemption request form as may be prescribed by the Company from time to time (hereinafter referred to as the “Redemption Form”) to the Company in person at the Company's premises or designated locations;
• Calling the Company's Member Service Hotline;
• Mailing your Redemption Form to the Company's address; or
• Submitting your Redemption Form from the Website, OR
b) For any goods or services that may be offered by any RealRewards In-store Redemption Merchant (hereinafter referred to as "ISR Merchant") subject to any term and condition as may be informed by the Company from time to time at its Website www.realrewards.com.my.
3.2 In both of the choices of redemption described above, the Company will deduct the redeemed RealRewards Points from the balance of the RealRewards Points in your Account at the time of your redemption. The balance of RealRewards Points in the Members account will continue to be valid and may be used to redeem further Rewards.
3.3 The RealRewards Points may be redeemed for Rewards only by the Member upon verification of identity and such other particulars as may be required by the Company, and not by holders of Supplementary Cards. You may only redeem RealRewards Points that have been recorded in your account with the Company. Members may not combine their RealRewards Points with those of other Members to redeem for Rewards.
3.4 The Real FastWay redemption option is only available at the Rewards Points and values fixed and published in the current catalogue or other special Rewards offer. For payment via credit card, member hereby authorizes the Company to debit his credit card account to pay the said value portion of the redemption and Rewards RealRewards Points will be deducted. For payment via cheque, the redemption will only be processed upon cheque clearance. All cheques must be crossed and made payable to 'Real Rewards Loyalty Sdn. Bhd.'
3.5 Rewards will be sent prepaid to the Member at the Member's latest address recorded by the Company. Any delivery outside Malaysia shall be charged in accordance with the current ordinary postage cost. Allow 4 to 6 weeks for delivery. Members or their authorized representatives will be required to sign for deliveries and such acknowledgment shall supersede any claims and/or complain of non delivery of Reward.
3.6 Members are advised to examine the Rewards received or delivered. Any faulty and/or damaged Rewards must be returned to the Company via the delivery person immediately, failing which the necessary cost incidental for the returning of the Rewards shall be borne by the Member.
3.7 In the event that the Company is unable to make delivery of any Rewards to the Member or their authorized representatives within two attempts, the Member will have to pay any subsequent delivery costs incurred by the Company as the Company may then inform the Member.
3.8 In the event that the Rewards is returned undelivered for whatsoever reasons, the items shall be kept in the Company storage for three (3) months from the date of receiving and thereafter if not claimed by Members, the Company shall, -at its own absolute discretion, dispose it in any manner it sees fit.
3.9 All Rewards received may not be exchanged, revoked, canceled nor refunded.
3.10 If Rewards received are damaged or defective in any way, they may be returned for a replacement or credited into the Member's account for the number of RealRewards Points redeemed to obtain the item. The Member Services must receive notice from the Member of the damage and/or defect within 7 days of receipt, failing which any such complain and/or replacement must be dealt directly with the supplier. In the case of replacement, the Company reserves the right to substitute a similar item of equal or superior value.
3.11 Save as provided on Clause 3.10, Rewards is not returnable.
3.12 All Rewards does not include the relevant installation and/or service fee (as the case may be) and any such additional cost shall be borne by the Members.
3.13 For Rewards specified under the special Reward offer, the redemption of such Rewards shall be subjected to the special terms and conditions attached thereto and all Rewards and/or use of Rewards in terms of vouchers and/or certificates shall only be valid at the specific ISR either stated on the vouchers or otherwise. All Rewards under special Reward offer must be redeemed within the stipulated period of offer or otherwise they shall become null and void.
3.14 All Rewards shall be subjected to additional terms and conditions set by the relevant ISR and/or service provider. The Company shall not be responsible for any loss and/or damage suffered by any of the Members for any failure on the part of such Members to adhere to any such terms and conditions either directly or indirectly. Any Rewards with regard to vouchers and/or certificates shall only be valid at the relevant outlet specifically stated on the said vouchers and/or certificates. With regard to any Rewards requiring any reservations, the Members shall take their own necessary effort to make such necessary arrangement. The Company shall not be liable for any such arrangement.
3.15 All Rewards are subject to availability of merchandise and to the suppliers' restrictions. Due to changes in the cost of goods and services charged to us by our suppliers and other factors, the number of RealRewards Points required for Rewards as set out in the catalogue is subject to change at any time without prior notice to Members. The Company further reserves the right to revise, vary, delete or substitute all or part of the catalogue at any time.
3.16 All Rewards carry the warranty of their manufacturer. The Company makes no product representatives or warranties, express or implied, and disclaim any and all liabilities, as to the condition, quality, merchantability or fitness for use of products and/or services provided through this Program. The Program only arranges for manufacturers or distributors to make available their products to Members in exchange for RealRewards Points. The Program and the Company will not be responsible for any loss or injury suffered by Members and/or third parties in connection with such products. By applying for and using your Card, you are expressly waiving any rights or claims of liability against the Program and/or the Company and/or any of its officers or agents for any products or services provided under the Program. the Company's sole obligation under the Program and pursuant to these Terms and Conditions is to use its best efforts to keep an account of the number of RealRewards Points earned and/or redeemed by Members, and to administer the Program in respect of the RealRewards Points.
3.17 Members are responsible for any taxes that may be imposed by the relevant authority in connection of RealRewards Points obtained and the redemption of Rewards made by the Members.
3.18 The Company is not liable for any delay or error in the details of your account, including its accumulation of RealRewards Points. You must keep your account details up-to-date.
3.19 The Company reserve the right to refuse the redemption of any Rewards or recall the redeemed Rewards if the Company has any reason to suspect the RealRewards Points were fraudulently accumulated by you or wrongly recorded.
3.20 The Company reserves the right to make changes on the redemption RealRewards Points in the catalogue without prior notice.
3.21 In both of the choices
By: RealRewards Loyalty Sdn. Bhd. (Company No. 854141-U)
Unit : 310, Level 3, Block 2
Laman Seri Business Park
No:7, Jalan Persiaran Sukan
Section 13, 40100 Shah Alam