Terms & Conditions

PART 1. General Terms and Conditions Governing the Use of RealRewards Privilege Card
1.1 The RealRewards Privilege Card membership is a Loyalty Card Program operated by RealRewards Loyalty Sdn. Bhd. (the "Company").
1.2 The RealRewards Privilege Card membership registered under your name entitles you to use the RealRewards Privilege Card issued to you by the Company as a Card to obtain (i) discounts, privileges and/or treats at RealRewards Privilege participating merchants subject to the terms and conditions as stipulated in Part 2 below; and (ii) bonus/reward points, known as RealRewards Points, at RealRewards Points participating merchants and redeem your accumulated RealRewards Points for goods and services from the Company subject to the terms and conditions as stipulated in Part 3 below, when you patronize at the respective participating merchants.
1.3 Your RealRewards Privilege entitles you to services and/or benefits that may be added on by the Company from time to time, subject to the terms and conditions that may be issued by the providers of such services.
1.4 In consideration of the services and benefits provided by the Company (hereinafter referred to as “RealRewards Benefits”), unless sponsored or paid by any person on your behalf or by any means as may be acceptable to by the Company, the Company reserves the right to impose a participation fee of an amount as may be determined by the Company from time to time to you for the enjoyment of your RealRewards Privilege Card membership. Your RealRewards Privilege Card membership may be automatically renewed with a new card on each anniversary date of the issuance of the RealRewards Privilege Card (“Anniversary”) for a 12-month period EITHER:
i) By you paying the renewal service fee (“Annual Renewal Fee”) as may be determined by the Company from time to time before the Anniversary date by means of cash or cheque or any payment card that may be acceptable to the Company OR
ii) By the Company successfully deducting RealRewards Points of an amount as may be determined by the Company from time to time from the balance of your accumulated and unredeemed RealRewards Points on the first day of each Anniversary.
1.5 The Company reserves the right to cancel your RealRewards Privilege Card membership or any of the RealRewards Benefits in the occurrence of any of the following events:
i) If your RealRewards Privilege Card membership is not renewed either for a 12-month period due to non-payment of the Annual Renewal Fee or insufficient RealRewards Points for the Company's deduction as mentioned in Section 1.4 above;
ii) If you fail to comply with any of the terms and conditions governing the use of your RealRewards Privilege Card membership or any of the terms and conditions stipulated in Part 2 or Part 3 herein or any of the terms and conditions stipulated by the service providers of the RealRewards Benefits stated in Section 1.3 above.
iii) If you abuse any of the RealRewards Benefits.
1.6 In the event of cancellation of your RealRewards Privilege Card membership, you shall not be entitled to make any claim or ask for refund of the Initial Fee or Annual Renewal Fee already paid to the Company or any RealRewards Points already deducted by the Company for the use of your RealRewards Privilege Card membership prior to such cancellation and you shall no longer be entitled to enjoy any or all of the RealRewards Benefits, and your accumulated and unredeemed RealRewards Points may, at the sole discretion of the Company, be nullified and voided.
1.7 You agree to the Company recording in its computer system your personal details as may be supplied by you from time to time or by any person sponsoring your RealRewards Privilege Card membership or as may be obtained by the Company from any commercially available source, and you further agree that the Company shall be entitled to use, for its benefits and/or the benefits of any party which it has a business relationship with, in any manner and for any commercial purpose as it deems proper and from time to time during and after the termination of your RealRewards Privilege Card membership, your personal details and/or any transactional data arising from your use of the RealRewards Privilege Card at the RealRewards Privilege participating merchants and/or RealRewards Points participating merchants and/or from any redemption activities of your accumulated RealRewards Points from any channel that may be provided by the Company.
1.8 Your enjoyment of any of the RealRewards Benefits under the RealRewards Privilege Card membership is expressly conditional upon your compliance with all the terms and conditions governing the RealRewards Privilege Card membership herein contained.
1.9 The Company reserves the rights to amend any of the terms and conditions contained herein by giving you a notice no less than fourteen (14) days prior to any amendment and such notice shall be deemed to have been given by the Company by:
i) Placing such notice in a nationally circulated newspaper, or
ii) Publishing such notice in its official web-site, or
iii) Mailing such notice by ordinary mail to your address as recorded in the Company's computer at the time of mailing such notice, or
iv) Sending such notice via short messaging service (or commonly known as SMS).
1.10 The Company reserves the rights to suspend or terminate any or all of the RealRewards Benefits in the event of any delay or failure by the Company to perform its obligations as required by this agreement to the extent that such delay or failure to perform is caused by a reason or circumstance beyond the Company's control, including, without limitation, acts or omissions on your part, non-performance by any third party, and failure or malfunction of computer or telecommunications hardware, equipment or software, provided that the Company could not have foreseen the specific reason or circumstance which caused the delay or failure at the time of the conclusion of this agreement or could not reasonably have been expected to have avoided or overcome it or its consequences;
1.11 If the RealRewards Privilege Card issued to you is lost, stolen or damaged, replacement card will be provided to you by you paying RM5.00 for each replacement card or by the Company deducting 500 RealRewards Points from your accumulated and unredeemed RealRewards Points.
1.12 This Agreement and any action relating to this Agreement will be interpreted and governed by the laws of Malaysia without regard to its conflicts of law principles.
1.13 By signing at the back of the RealRewards Privilege Card issued to you by the Company, or by your first use of the RealRewards Privilege Card issued to you at any RealRewards Privilege participating merchant or RealRewards Points participating merchant you agree that you have read and understand and agree to all the terms and conditions governing the RealRewards Privilege Card membership herein contained and the respective terms and conditions of the respective RealRewards Benefits issued by the Company or the service providers.

PART 2: Terms and Conditions Governing the Use of RealRewards Privilege Card For Discounts, Privileges and Treats.
2.1 You agree that while the Company has taken and will continue to take all reasonable care to ensure that information it publishes in relation to the discounts, privileges or treats as contracted by the Company with the RealRewards Privilege participating merchants is accurate, it will not be liable for any error or non-updated information as is or may hereafter from to time be published by the Company or its agents.
2.2 You agree that as the Company is only the arranger for you to obtain the discounts, privileges or treats from the RealRewards Privilege participating merchants when you patronize them, it is not responsible and will not be liable for:
i) Any unauthorized use of the RealRewards Privilege Card issued to you by the Company to obtain discounts, privileges or treats at any RealRewards Privilege participating merchants,
ii) Any refusal by any RealRewards Privilege participating merchant to honour the RealRewards Privilege Card (including any RealRewards Privilege Vouchers that may be provided to you from time to time) issued to you by the Company for discounts, privileges or treats for any reason, including the failure of the communication facilities located between the premises of the RealRewards Privilege participant merchant to the premises of the Company's computer systems, any damage or malfunction of the RealRewards Privilege Card issued to you ;
iii) Any goods or services you have purchased from any RealRewards participating merchant with or without the use of the RealRewards Privilege Card (including any RealRewards Privilege Voucher that may be provided to you from time to time) issued by the Company.


PART 3: Terms and Conditions Governing the Use of RealRewards Privilege Card as RealRewards Points Card to obtain RealRewards Points.
3.1 The terms and conditions governing the use of RealRewards Points Card as is or may hereafter from time to time be issued by the Company as published in the website www.realrewards.com.my or any other website or places as may be informed by the Company from time to time shall apply at all time.

By: RealRewards Loyalty Sdn. Bhd. (Company No. 854141-U)
Unit : 310, Level 3, Block 2
Laman Seri Business Park
No:7, Jalan Persiaran Sukan
Section 13, 40100 Shah Alam
Selangor