Kad Mesra Program is operated under license in Malaysia by PETRONAS Dagangan Berhad ("PDB") and the Program is managed by Electronic Commerce Technology Sdn Bhd ("ECT"). Registered members of the Program ("Members") are extended the privilege of earning points ("Points") from RealRewards Participating Merchants when making purchases of goods and services from Participating Merchants which qualify for Points under the Program. Members can then redeem those Points for free merchandise, vouchers and travel ("Rewards") from the Kad Mesra catalogue.

Every effort is made to ensure that information supplied to Members is correct. However, ECT will not be liable for any inaccuracy or erroneous description or information on the Program and these Terms and Conditions.

ECT reserves the right to amend these Terms and Conditions at any time without prior notice. Any amendment or variation of these Terms and Conditions will be published at the RealRewards website: www.realrewards.com.my.

To participate in the Program, you must be a Member. To register as a Member, you must complete, sign and return the Program registration form. On-line membership registration is also available via access to www.realrewards.com.my. ECT reserves the right to determine who shall be eligible for membership in the Program.

Membership applications are open to all residents of Malaysia who are 16 years of age or older.

When ECT approves the application for membership, ECT shall issue the Member with a Kad Mesra.

ECT may issue pre-approved cards at selected PETRONAS Service Stations in the manner as agreed by ECT and PDB.

Your membership will commence the first time you use your Kad Mesra and earn Points. You are deemed to have accepted and agreed to abide to the Terms and Conditions herein when the Kad Mesra is first used.

Only one Kad Mesra membership is available per person.

The Points may be redeemed for free Rewards according to the Terms and Conditions of the Program as set out herein.

Upon completing and signing your registration form and approval for membership (if applicable) whereupon you will be issued your Kad Mesra, your name will be entered in the records of ECT as a Member of the Program.

A computerized account in the name of the Member will be opened for each member by ECT, which will be entered in the records of the Program.

Members are responsible for keeping their addreses and other personal particulars in the records of ECT up-to-date. ECT will not be responsible for any loss of data or information or for any loss that may occur to any Member due to failure of ECT''s recording system or for any other reason.

Members may request Supplementary cards for their immediate family members, which will be issued at the sole discretion of ECT. All Points earned in connection with such Supplementary cards will be credited to the account of the principal Member.

Any pre-registered cardholders upon updating all their personal particulars are identified as having had previously registered as a card member shall be required to pay RM5.00 for the "additional" pre-registered membership card but ECT and PDB may deduct sufficient Point from the Member's accumulated Points to redeem the fee. The said "additional" pre-registered membership account shall be automatically merged to the existing member's account and the pre-registered account is maintained as the Principal account.

The Kad Mesra is a Member identification card only. It is not a charge, credit or debit card. The Kad Mesra may not be assigned or transferred.

The Kad Mesra is the sole and exclusive property of PDB. As the program manager, ECT may revoke and cancel any of the Kad Mesra if the Member fails to comply with any of these Terms and Conditions. In the event that the Kad Mesra is revoked or canceled for reasons stated in Clause 6.1, ECT reserves the right to cancel all Points earned in relation to that Member''s account and/or to refuse to allow that Member to make any redemption(s) with their accrued Points.

Members shall immediately inform ECT of lost or stolen cards:

a)	By writing to: Kad Mesra Member Services (PETRONAS Dagangan Berhad) (88222 - D) Karung Berkunci 11028 50990 Kuala Lumpur;
b)	By calling Kad Mesra Member Services hotline: 03 8023 2626;
c)	By sending an e-mail to kadmesra_memberservices@realrewards.com.my

A replacement card will be provided to the registered Member upon verification of proper identification. Members are required to pay RM5.00 for each replacement card but ECT may deduct 300 Points from the Member''s accumulated Points to defray any administrative cost after the replacement card has been posted to the Member.

Should a lost card be found and used by a third party, all Points related to any purchase made will be credited to the account of the original Member once ECT becomes aware of the same.

ECT will not be responsible for any delay in replacing a lost or stolen card, for unauthorized use of a card, or for delayed or lost correspondence, whether in the mail or otherwise or for any loss arising from the same.

The Points issued by Participating Merchants will not be considered Points until notification of the issue of such Points has been received and recorded by ECT in the relevant Member''s account. Similarly, other vouchers or rights issued or provided by Participating Merchants which are convertible into Points, will not be considered Points until properly converted and notification of the issue of such Points has been received and recorded by ECT in the relevant Member''s account. ECT will not be responsible for the delay or failure of any Participating Merchant in giving notification to ECT of the Points awarded to Members.

Subject to these Terms and Conditions, all Points awarded shall be free from time limitation.

The Points awarded to Members may only be redeemed by the registered Members and are strictly non-transferable.

The Points have no cash value and are not exchangeable for cash.

Members may be awarded the Points by making purchases of goods and services of qualifying amounts at the outlets of the Participating Merchants if you produce your Kad Mesra when making your purchase.

In the case of refunds made by the Participating Merchants in respect of goods and/or services purchased by a Member, the Points earned in respect of such purchase will be deducted from that Member''s account with ECT.

Participating Merchants will determine the conditions under which they will permit you to obtain Points from them (including the number of Points to be awarded for each purchase) and may change those conditions. The issuance of Points by Participating Merchants shall be a matter to be resolved between the Participating Merchant and the Member. ECT shall not be responsible for any loss or expense suffered or incurred by the Member or any other parties in connection with any dispute with the Participating Merchants.

ECT will only credit your account with the Points you earn from Participating Merchant which has a valid and binding agreement with ECT in respect of the Program and is in force at the time of purchase and the Participating Merchant is not in breach of such agreement.

ECT reserves the right to delay recording Points in your account until it has confirmed that they were properly issued or awarded. ECT reserves the right not to record such Points where such confirmation cannot be obtained; or if the Points have already been recorded, ECT may cancel them.

Members can check their available Points balance at any time by calling Kad Mesra Member Services number at tel. no. : 03 8023 2626 or log in to RealRewards website at www.realrewards.com.my. Subject to these Terms and Conditions, printed account statement updates will be mailed to Members on a regular basis. The outstanding balance of Points as recorded in the Members computerized account maintained by ECT will be deemed correct save for manifest error. If you believe that there is an error in your account records, you must inform ECT in writing within (14) days of the date when the relevant account details were provided to you by ECT, failing to do so means you are deemed to have accepted the account.

The Points are redeemable for Rewards as set out in the Kad Mesra catalogue, or for other special Rewards that may be made available from time to time by ECT.

When sufficient Points have been accumulated to obtain a Reward from the Kad Mesra catalogue or other special reward offer, the Member must call the Member Services number provided or complete and return the Rewards Request form provided in the Kad Mesra catalogue in accordance with the catalogue terms and request the desired Reward by its designated item number. The Rewards Request will be processed upon positive identification of the Member and verification that the Member is entitled to redeem the desired Reward. All Rewards Request received may not be exchanged, revoked, cancelled nor refunded. The collection of such Reward must be made within three (3) months from the date of the Reward Request form. Any failure on the part of the Members to so do for any reasons whatsoever may result in the loss of Points as no extension of time shall be entertained.

All Rewards requested must be from the current Kad Mesra catalogue OR within the specified period for special reward offers; and will be sent prepaid to the Member at the Member''s latest address recorded by ECT. All Rewards does not include the relevant installation and/or service fee (as the case may be) and any such additional cost shall be borne by the members. Allow 4 to 6 weeks for delivery. Members or their authorized representatives will be required to sign for deliveries and such acknowledgment shall supersede any claims and/or complain of non delivery of Reward. In the event that ECT is unable to make delivery of any Reward(s) to the Member or their authorized representatives within two attempts, the Member will have to pay any subsequent delivery costs incurred by ECT as ECT may then inform the Member.

For Rewards specified under the special reward offer, the redemption of such Reward and/or Point shall be subjected to the special terms and conditions attached thereto and all Rewards and/or use of Rewards in terms of vouchers and/or certificates shall only be valid at the specific Participating Merchant either stated on the vouchers or otherwise. All Rewards under special reward offer must be redeemed within the stipulated period of offer or otherwise they shall become null and void.

Subject to the provisions of clause 5.3 all Rewards shall be subjected to additional terms and conditions set by the relevant Participating Merchant and/or service provider. ECT shall not be responsible for any loss and/or damage suffered by any of the Members for any failure on the part of such Member to adhere to any such terms and conditions either directly or indirectly. Any Rewards with regard to vouchers and/or certificates shall only be valid at the relevant outlet specifically stated on the said vouchers and/or certificates. With regard to any Rewards requiring any reservations the members shall take their own necessary effort to make such necessary arrangement. ECT shall not be liable for any such arrangement.

Members are advised to examine the Reward received or delivered. Any faulty and/or damaged Reward must be returned to ECT via the delivery person immediately failing which the necessary cost incidental for the returning of the Reward shall be borne by the Member.

Upon the Member requesting the redemption of Points for a Reward, the relevant number of Points will be deducted from the Member''s account. The balance of Points in the Member''s account will continue to be valid and may be used to redeem further Rewards.

The Points may be redeemed for Rewards only by the Member upon verification of identity and such other particulars as may be required by ECT, and not by holders of Supplementary Cards. You may only redeem Points which have been recorded in your account with ECT. Members may not combine their Points with those of other Members to redeem for Rewards.

Rewards set out in the Kad Mesra catalogue are available only through the redemption of Points and are not available for purchase.

All Rewards are subject to availability of merchandise and to the suppliers'' restrictions. Due to changes in the cost of goods and services charged to us by our suppliers and other factors, the number of Points required for Rewards as set out in the Kad Mesra catalogue is subject to change at any time without prior notice to Members. ECT further reserves the right to revise, vary, delete or substitute all or part of the Kad Mesra catalogue at any time.

If Rewards received are damaged or defective in any way, they may be returned for a replacement or credited into the Member''s account for the number of Points redeemed to obtain the item. RealRewards Member Services must receive notice from the Member of the damage and/or defect within 7 days of receipt failing which any such complain and/or replacement must be dealt directly with the supplier. In the case of replacement ECT reserves the right to substitute a similar item of equal or superior value.

Save as provided on Clause 5.11, Rewards is not returnable.

All Rewards carry the warranty of their manufacturer. ECT makes no product representatives or warranties, express or implied, and disclaims any and all liabilities, as to the condition, quality, merchantability or fitness for use of products and / or services provided through these Program. The Program only arranges for manufacturers or distributors to make available their products to Members in exchange for Points, the Program, PDB and ECT will not be responsible for any loss or injury suffered by Members and / or third parties in connection with such products. By applying for and using your Kad Mesra, you are expressly waiving any rights or claims of liability against the Program, PDB and / or ECT and / or any of its officers or agents for any products or services provided under the Program. ECT''s sole obligation under the Program and pursuant to these Terms and Conditions is to use its best efforts keep an account of the number of Points earned and / or redeemed by Members, and to administer the Points of the Program.

Members are responsible for any taxes that may be imposed by the relevant authority in connection of Points obtained and the redemption of Rewards made by the Members.

ECT is not liable for any delay or error in the details of your account, including its accumulation of Points. You must keep your account details up-to-date.

ECT reserve the right to refuse the redemption of any Rewards or recall the redeemed Rewards if ECT has any reason to suspect the Points were fraudulently accumulated by you or wrongly recorded.

ECT reserves the right to make changes on the redemption points in the Kad Mesra catalogue without prior notice.

If:

i.	you fail to observe or comply with these Terms and Conditions (which includes any addition or variation thereto);
ii.	no transaction in your account for a consecutive twelve (12) months period; or
iii.	ECT suspects that the Points were fraudulently accumulated or wrongly recorded or you have misrepresented any information provided for the Program;

ECT may at its own discretion cancel your Kad Mesra and membership without notice and upon cancellation of the Kad Mesra and membership, all accumulated Points shall become void and irredeemable for Rewards.

PDB may terminate the Program and instruct ECT to issue notice to Members of such termination. Notice of such termination will be sent to Members at their addresses as set out in ECT''s records. Members will have 60 days beyond the date of such notice to redeem the accumulated Points for Rewards. Final Reward requests must be received by ECT within 60-day period in order to be valid. All Points remaining unredeemed at the end of this 60-day period will be canceled and in this respect, clause 6.1 above will apply to such canceled Points.

Membership in the Program and all related benefits are offered at the sole discretion of ECT. ECT reserves the rights, from time to time, to restrict, suspend or otherwise alter aspects of these Terms and Conditions, with or without notice to the members, which changes may affect the value of Points already accumulated.

Any notice, communication, summary or other Program materials to be given pursuant to these Terms and Conditions shall be sufficiently sent to you by ordinary post to your mailing address according to ECT''s records and shall be deemed to have been delivered five (5) working days from the date of its posting. Members are responsible for informing ECT of any change of name or address promptly. Unless otherwise specified, all notices to ECT shall be sent to:

ECT reserves the right not to send any mail, Points statement, Program materials (which includes but not limited to catalogues and newsletters) or written communication to Members who do not meet the minimum transaction frequency and/or minimum criteria as may be determined by ECT.

Members who do not receive any mail, Points statement, Program materials or written communication pursuant to Clause 7.2 are advised to call our Member Service number at Tel no 03-8023 2626 for further information.

ECT is not the manufacturer or supplier of any product or service provided by Participating Merchants. We are not responsible for, and your rights and obligations as a Member will not be affected by, any offer, advertisement, representation or other statement made by any other person, including Participating Merchants; and they and their products / brands / services will be held harmless from any action or dispute arising from the operation of the Program and the redemption and delivery of the Rewards.

ECT is the final authority as to the interpretation of these Terms and Conditions and as to any other questions or disputes regarding the Program or any Rewards. ECT will not be taken to have waived any of its rights, even if it redeemed or honors Points when not obliged to do so under these Terms and Conditions.

The Program and these Terms and Conditions are governed by and shall be construed in accordance with the laws of Malaysia. Members hereby expressly submit to the non-exclusive jurisdiction of the courts of Malaysia.

From time to time, ECT may make available its member list to Participating Merchants for the purpose of informing and/or circulating special newsletters or offers for their products or services. If you prefer not to receive such circulation or receive any telephone calls from the Participating Merchants, please write to us and let us know at the address shown in Clause 7.1.

These Terms and Conditions are translated in Bahasa Melayu, English and Chinese language. In the event of inconsistency, the translation in the English language shall prevail.